We want you to be completely satisfied with your purchase from Homeline-online.com. However, if you are not satisfied for any reason, we offer a hassle-free refund policy. Here’s what you need to know:

Eligibility for Refunds: To be eligible for a refund

  • Items must be returned in their original condition within 3 days from the moment you confirm receipt of your item.
  • 2- Items must be unused, undamaged, and in their original packaging. Refund Process: To initiate a refund:
  • 1- Please contact our customer service team with your order number and reason for the return.
  • 2- Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item.
  • 3- Refunds will be issued to the original payment method within 6 days of receiving the returned item.

Return Shipping:

 Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method and retaining the shipping receipt until your return is processed. Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange process.

Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact us immediately for assistance.

Conditions when you are not eligible for refund:

1-Items that you have damaged yourself.
2-Personalised and custom-made items.
3- Perishable items (such as flowers).
4- Items unsuitable for return due to hygiene or health reasons.

Final Sale Items:

 Final sale items are non-refundable unless they arrive damaged or defective. By placing an order on our website, you agree to abide by our refund policy. If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team for assistance. We are here to ensure your shopping experience with us is enjoyable and worry-free.